If you would like to communicate to our sales team, check the status of your order, for shipment tracking information, to manage addresses, update your email, update your subscriptions, or update many other options please visit your personal My Account page.
By accessing your order via personal My Account page and using Add a Note form on your Order Summary page you help us to respond to your requests as quickly as possible. Most requests made via Add a Note form are answered within 2 hours during normal business days.
If you have any other questions, or to request return/exchange authorization via email please use Contact Us By Email form.
* Please note that for our customer's privacy all credit card transactions are billed under our company name "B & L".
To check the status of your order you must be a registered customer and signed in. Click here to sign in. Please allow 24 to 48 hours for shipment tracking information to become available online.
Easy returns and exchanges! If you are not happy with your purchase simply return the item within 30 days of delivery and we will gladly credit your account, or exchange the item for another selection.* To submit request for RETURN AUTHORIZATION please email us at Contact Us By Email form. Shipping charges are not refundable.
*All items must be clean and unworn with all tags attached. All pre-packaged items must be returned in original packaging. Costumes are not refundable but can be exchanged for a different size. For health reasons and by Federal Law, panties attached to lingerie should NOT be tried on unless you intend to keep the garment. Please remember to wear a liner when trying on an outfit that has a panty bottom.
Providing a safe and secure environment for your order information is our top priority. BODY LINGERIE protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. The BODY LINGERIE Online Store uses digital certificates provided by GoDaddy which are required for SSL, the industry standard for encryption. SSL technology encrypts data allowing only BODY LINGERIE to decode your information and helps to create a secure environment for transactions on the internet. To further protect your security, we suggest you sign off your account and close your browser window after you have finished your visit, especially if you are using a computer shared by others.
PAYMENT AND SALES TAX:
We accept Visa, MasterCard, American Express and Discover online. We collect sales tax for orders shipped to CALIFORNIA customers only. Due to continuous product updates we are not accepting mail orders at this time.
Please note that for our customer's privacy all credit card transactions are billed under our company name "B & L".
US AND APO/FPO SHIPPING:
To protect your privacy all orders are shipped in discrete plain packaging.
We offer Ground, 3 Day, 2 Day and Next Day shipping options to most US destinations. Please note that APO/FPO and PO Box orders are shipped via USPS mail.
Next day orders should be placed before 11:00AM EST for next day delivery. We do our best to ship most expedited shipping orders placed before 2:00PM EST the same day, most ground shipping orders shipped within 24 hours. Please allow 24 to 48 hours for shipment confirmation email and tracking information to become available online.
CANADA AND INTERNATIONAL SHIPPING:
We are proud to offer International Shipping to most destinations (might be delayed for verification). If we unable to ship your order via International Mail for any reason we will notify you via email within 72 hours of placing your order. Canada orders are shipped via USPS International Mail (6 to 10 days). International orders are shipped via Global Express Mail.
110% PRICE GUARANTEE
110% Price Guarantee is available for all customers provided that:
- item being price matched must be in stock at competitor site and available for immediate purchase or delivery
- the item must be the exact same item with same size and color option
- must be offered by US retailer and can be verified within 30 days of your original purchase
The "Shopping Cart" link located in the upper right corner of your screen. Click on it at any time to see the content of your shopping cart.
The perfect place to save all your favorites. Keep them for yourself, or send them to a friend.
If you have an offer code, you will be prompted to enter it in a box at the top of the payment checkout.